Shipping Policy

Processing Time:

All orders are processed within 2–3 business days (excluding weekends
and public holidays) worldwide. Once processed, you’ll receive a shipping
confirmation email with real-time tracking information.

Shipping Options & Charges:

We offer Standard and Expedited shipping options at checkout.
Shipping rates are calculated dynamically based on your delivery
location and selected shipping method.

Delivery Timelines:

• USA,
  UK, and Australia (DDP): 6–9 business days
• Other
  International Destinations: 12–15 business days

International Orders & Customs:

Yes, we ship worldwide. For orders delivered to the USA, UK, and Australia,
we provide Delivery Duty Paid (DDP) — all customs duties, taxes, and
import fees are included in your order total.

For all other international orders, any applicable customs duties or import
taxes are the responsibility of the customer.

Shipping Address Responsibility:

Please ensure your delivery address is complete and accurate. Levante Hub is not
liable for delays or losses caused by incorrect or incomplete addresses
provided during checkout.

Return & Exchange Policy

At Levante Hub, we take pride in delivering quality. If your
order doesn’t meet expectations, our transparent return process ensures
a seamless experience.

Return Eligibility Criteria:

• Return
  requests must be made within 3 days of delivery.
• Items
  must be eligible for gift card issuance.
• Clear
  photographic or video proof of any defect is required.
• Proof
  of purchase must be provided.
  
  Once approved, a Levante Hub gift card will be issued.

Gift Card Policy:

• Validity:
  30 days from the issue date
• Non-Refundable:
  Cannot be exchanged for cash
• Single
  Use: Must be redeemed in full in a single purchase (no partial
  redemptions)
• Eligible
  Products: Any available on the Levante Hub store
• Non-Transferable:
  Issued to the original customer only

Items Not Eligible for Gift Card:

• Customized
  or personalized products
• Perishable
  goods
• Clearance
  or final-sale items
  
  (Unless they arrive damaged or defective)

How to Request a Return:

1. Email
   support@levantehub.com within 3 days of receiving your order.
2. Include
   your order number and reason for return.
3. Our
   team will guide you through the return process and issue a gift card if
   eligible.

Note: Return shipping costs and any applicable duty
charges are the customer’s responsibility.

Exchanges:

Need a different size or color? We offer hassle-free exchanges, subject
to item availability. Please contact us within 3 days of delivery.

Defective or Damaged Products:

If your item arrives damaged or faulty:

• Contact
  us immediately with photos of the item and packaging.
• We’ll
  arrange a replacement or full refund depending on the
  situation.
  
  Customers are responsible for any applicable duty charges and shipping
  costs.