Shipping Return & Exchange
At Levanto Hub, we are committed to delivering your orders quickly and efficiently.
- Processing Time: Orders are processed within 3 to 5 business days. You will receive a confirmation email with tracking details once your order is shipped.
- Shipping Methods & Costs: We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on your location and selected method.
- Delivery Time: Estimated delivery time varies depending on your location and chosen shipping method.
- International Shipping: We ship internationally. However, customs fees and import duties may apply and are the customer’s responsibility.
- Order Tracking: Once shipped, you can track your order using the tracking number provided.
- Address Accuracy: Please ensure your shipping address is correct. We are not responsible for lost packages due to incorrect addresses.
Returns & Exchanges Policy
We want you to be completely satisfied with your purchase. If you are not, we accept returns and exchanges under the following conditions:
- Eligibility: Items must be returned within 3 days of delivery, in their original condition, unused, and in original packaging.
- Non-Returnable Items: Certain items, such as personalized products, perishable goods, and final sale items, are not eligible for return.
- Return Process: To initiate a return, contact our customer support at [email/contact]. We will provide return instructions, and the customer is responsible for return shipping costs unless the return is due to a defect or our error.
- Refunds: Once we receive your return, we will inspect the item and process a refund within 3 business days to your original payment method.
- Exchanges: If you need a different size or product, please initiate an exchange request by contacting us.
- Damaged or Defective Items: If your order arrives damaged or defective, contact us immediately with photos, and we will arrange a replacement or refund.
For any inquiries, feel free to reach out to our support team at [email/contact]. Your satisfaction is our priority!