FAQ's
Frequently Asked Questions (FAQs)
We value your questions and are here to help! Whether you’re curious about sizing, delivery, returns, or our Levante Hub Lifetime Warranty — this section covers the most common inquiries.
If you still need assistance, feel free to contact us directly.
1. How do I place an order?
You can place an order directly on our website. Simply select your desired product, choose the size or custom specifications (if applicable), and proceed to checkout.
2. Do you offer custom orders?
Yes. We specialize in custom leather and textile products. If you have specific requirements, visit our Custom Orders page or click here to email us for custom inquiries.
3. What is the Levante Hub Lifetime Warranty?
Our Lifetime Warranty covers manufacturing defects in materials and workmanship. It does not cover damage caused by misuse or normal wear and tear. For full details, please see our Warranty Policy.
4. How long does delivery take?
All orders are processed within 3–5 business days (excluding weekends and public holidays). After processing, delivery typically takes 12–15 business days, depending on your location and the shipping method chosen at checkout.
Once your order ships, you'll receive a confirmation email with real-time tracking details to follow your package.
5. What are the shipping costs?
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
6. Can I track my order?
Yes. Once your order is dispatched, you will receive a tracking link via email or SMS.
7. What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused, unworn, and in original packaging. Custom-made items are non-refundable unless there is a fault. Visit our Returns & Exchanges page for full guidelines.
8. How do I know which size to order?
Each product includes a size guide. If you need help choosing the right size, feel free to message us on Instagram or email our team.
9. Do you ship internationally?
Yes, we offer worldwide shipping. Please note that international customers are responsible for any customs duties or import taxes.
10. Do you offer wholesale or bulk discounts?
We do offer wholesale options and bulk pricing for larger orders. Please contact us at sales@levantehub.com for details.
Still Have Questions? We’re Here to Help.
📞 Call us: +44 7456 456132
📧 Email us for general questions: info@levantehub.com
📧 Email us for custom order inquiries: sales@levantehub.com